Refund and Returns Policy

 

Refund and Returns Policy

At Robust Construction Chemicals, we are committed to providing our customers with high-quality waterproofing, heatproofing, and construction chemical products. Your satisfaction is our top priority. If, for any reason, you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.

1. Returns Eligibility

We accept returns under the following conditions:

  • The item must be unused, unopened, and in its original packaging.

  • The return request must be made within 7 days of receiving your order.

  • Proof of purchase (invoice or order confirmation) must be provided.

  • Products damaged due to improper handling, storage, or application are not eligible for return.

2. Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Opened or partially used containers.

  • Custom orders or special formulations made specifically for a project.

  • Items purchased under promotional or clearance sales.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our support team via email at robustconstructionchemicals@gmail.com or call us at +92 336 5585447.

  2. Provide your order number, product name, and reason for return.

  3. Our team will review your request and provide you with the return instructions.

  4. Once approved, the product must be shipped back to the address provided by our support team at your own cost (unless the return is due to our error).

4. Refund Policy

After receiving and inspecting the returned item, we will notify you of the refund status.

  • Approved refunds will be processed within 7–10 business days through your original method of payment.

  • Shipping charges and handling fees are non-refundable.

  • If the return is due to a defective or incorrect product sent by us, full refund including shipping will be provided.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Provide clear photos of the issue along with your order details. Our team will promptly review the situation and offer a replacement or full refund as applicable.

6. Cancellations

Orders can be cancelled before dispatch by contacting us immediately via email or phone. Once the order has been shipped, it cannot be cancelled and will fall under our standard returns policy.

7. Contact Us

For any questions or assistance regarding refunds or returns, please reach out to us:

📧 Email: robustconstructionchemicals@gmail.com
📞 Phone: +92 336 5585447
🌐 Website: https://robustconstructionchemical.com/

8. Policy Updates

Robust Construction Chemicals reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Please review this page periodically for the latest information.

Robust Construction Chemicals
Trusted Solutions for Waterproofing, Heatproofing & Construction Durability